PRO BIKE DESIGN REFUND POLICY

When you pay a deposit to have us custom design and paint your bike, we commit to that project. We spend time preparing for that work, we purchase materials, and we keep our time open to work on your bike. If you don’t deliver your bike to us by the start date, we start to lose money.

So we have established a refund policy:

• If you cancel your order within 30 days after the start date, we will fully refund your deposit, unless work has been done or materials have been purchased, in which case we will refund part of your deposit after deducting our costs.

• If you cancel your order more than 30 days after the start date, we will not refund your deposit. We will apply your deposit to future work, but if that work starts more than 6 months after the start date of the original order, the original quoted price will be increased to reflect increases in materials prices.

• If you fail to deliver your bike within 30 days after the start date, we will consider the order to be cancelled and we will not refund your deposit.  We will apply your deposit to future work, but if that work starts more than 6 months after the start date of the original order, the original quoted price will be increased to reflect increases in materials prices.

When you pay us your deposit, we will send you a quote file with the start date and other details.  We have no responsibility to remind you about the start date and your obligation to deliver your bike to us.